We are sorry that you have had a bad experience with our product. Please send us an email to service@banxware.com with the subject “Complaint” and describe your concerns in as much detail as possible.
If we need further information from you, we will contact you by email and explain what additional information we need. As soon as our team has reviewed your request, we will send you a final decision by email. Of course, we do not charge any fees for processing a complaint.
We will process your request as quickly as possible. If we do need longer, you will receive an interim response. In any case, we will ensure final processing within 35 banking days.
If you are not satisfied with the solution we offer, you have the option of contacting an independent third party. For example, the Federal Financial Supervisory Authority (BaFin) is available to you as an arbitration body.